Business terms and conditions

Terms and Conditions OTX Pharma®

Effective from 10 October 2025

1. Seller

OLIMPEX trading s.r.o.
Hořická 149, 199 00 Prague 9, Czech Republic
Company ID: 26877252 | VAT ID: CZ26877252
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 396717

E-mail: info@otxpharma.cz
Tel.: +420 608 725 165

Central warehouse (no personal pickup):
CTPark Prague North, Hall D8.7B unit B
Úžice 341/2, 277 45 Úžice

2. Orders and Delivery

Orders may be placed online at www.otxpharma.cz.

Products marked in stock are usually dispatched:

the same business day for orders received before 12:00 noon
no later than the next business day for later orders

Dispatch takes place Monday to Friday. Orders placed during weekends or public holidays are processed the next business day.

Delivery times depend on the selected carrier and destination country.

Current shipping charges and available payment methods are always displayed in the shopping cart before completing the order.

Personal collection is not available.

3. Payment Methods

We accept payments in the following currencies:

CZK, EUR, PLN, HUF, RON
(foreign currencies only for relevant international markets)

Available payment methods:

Cash on delivery (selected countries)
Online card payment
Apple Pay / Google Pay
PayPal
Online bank transfer (selected countries)
Deferred payment / payment in installments (Czech Republic only)

All online payments are processed through the secure Comgate 3D Secure payment gateway.

4. Withdrawal from Contract

Consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods. Withdrawal may be notified by email to info@otxpharma.cz.

Returned goods must be complete, undamaged and without signs of use. Return shipping costs are borne by the customer.

Limitation of Right of Withdrawal

In accordance with applicable law, the right of withdrawal does not apply to goods delivered in sealed protective packaging which, once opened, are unsuitable for return for health protection or hygiene reasons.

This applies in particular to food supplements, cosmetics, food products and similar products where protective seals or packaging have been opened or the product has been used.

Once such goods have been opened or used, no refund claim arises.

If the packaging remains unopened and intact, the standard 14-day withdrawal period applies.

5. Failure to Accept Delivery

If the customer refuses or fails to accept delivery without prior cancellation of the order, the seller may request reimbursement of reasonable costs actually incurred, particularly shipping, packaging and administration costs.

For prepaid orders, an appropriate amount may be deducted from the refunded payment.

In case of complications, customers are encouraged to contact customer support in advance.

6. Complaints

Complaints may be submitted by email to info@otxpharma.cz.

Returned goods for complaint must be sent back clean, complete and securely packed.

Complaints will be resolved no later than within 30 days.

7. Personal Data Protection

Personal data are processed solely for the purpose of contract fulfillment and related legal obligations.

Further details are governed by the separate Privacy Policy available on the website.

8. Out-of-Court Dispute Resolution

Consumers may resolve disputes out of court through:

Czech Trade Inspection Authority
www.coi.cz

ODR Platform
ec.europa.eu/consumers/odr

Legal relationships are governed by the laws of the Czech Republic.

9. Final Provisions

These Terms and Conditions are effective from 10 October 2025 and replace all previous versions.

The seller reserves the right to update these terms by publishing a new version on the website.

Your health, our expertise.