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    Business terms and conditions

    🧾 Terms and Conditions OTX Pharma

    Effective from October 10, 2025

    1. Seller

    OLIMPEX trading s.r.o.
    Registered office: Hořická 149, 199 00 Prague 9, Czech Republic
    Company ID: 26877252 VAT ID: CZ26877252
    Registered in the Commercial Register at the Municipal Court in Prague, Section C, Entry 396717
    E-mail: info@otxpharma.cz Tel.: +420 608 725 165

    Warehouse address (no in-person pickup):
    CTPark Prague North, Hall D8.7B unit B, Úžice 341/2, 277 45 Úžice

    2. Orders and Delivery

    Orders can be placed online at www.otxpharma.cz


    Items marked as “in stock” are shipped:

    • same business day if the order is received by 12:00 PM,

    • next business day if the order is received after 12:00 PM.

    Shipping occurs only on business days (Mon–Fri, 9:00–17:00).
    No shipments on weekends or public holidays.

    Delivery time depends on the chosen carrier and destination country.
    Current shipping costs and payment options are displayed in the shopping cart.

    In-person pickup is not available.

    3. Payments

    Accepted currencies: CZK, EUR, PLN, HUF, RON
    (EUR, PLN, HUF, RON – only for payments from abroad).

    Payment methods:

    • Cash on delivery (CZ, SK, PL, HU)

    • Online card payment, Google/Apple Pay, PayPal

    • Online bank transfer (CZ, SK, PL)

    • Pay later / Payment in three installments / Installment purchase (CZ only)

    4. Withdrawal from the Contract

    Consumers may withdraw from the contract within 14 days of receiving the goods, if the goods have not been opened or used.
    Withdrawal can be submitted by e-mail to info@otxpharma.cz

    Limitations of the right of withdrawal:
    Withdrawal is not possible for goods that are:

    • opened or used and cannot be resold for hygienic reasons,

    • with broken protective seals or packaging (e.g., supplements, cosmetics, food, health products).

    If the packaging is intact, withdrawal is possible within 14 days after receipt.
    The goods must be returned complete and undamaged (not cash on delivery).
    Return shipping costs are borne by the buyer.

    5. Non-Acceptance of Delivery

    If the customer does not collect the ordered goods without prior cancellation, the seller is entitled to request reasonable compensation for the actual costs incurred — mainly for shipping, packaging, and administration.

    For cash-on-delivery orders, the customer may be contacted to agree on a suitable way to cover these costs.

    For prepaid orders (by card, bank transfer, PayPal, etc.), a reasonable amount corresponding to the actual costs of packaging, shipping, and bank fees may be deducted from the refund.

    The seller kindly recommends that customers contact customer support in case of any delivery issues so that a suitable solution can be arranged together.

    6. Complaints

    Complaints can be submitted only by e-mail to info@otxpharma.cz
    Goods must be clean, complete, and securely packaged.
    Complaints are processed within 30 days.

    7. Data Protection

    Personal data are processed exclusively for contract fulfillment and are not shared with third parties, except carriers.
    The buyer can request deletion of their data or unsubscribe from marketing communications at any time.

    8. Dispute Resolution

    Any disputes between seller and consumer can be resolved out of court via:

    • Czech Trade Inspection Authority (www.coi.cz)

    • ODR platform (ec.europa.eu/consumers/odr)

    Contracts are governed by the law of the Czech Republic.

    9. Final Provisions

    These terms and conditions are valid from October 10, 2025, and replace all previous versions.
    The seller reserves the right to change them only in written form published on the website.